team Bios



Salim Ali
FSO Financial Education

Salim has extensive experience in both advisory and project management roles, including three years with the New South Wales Government designing and implementing internal programs that impacted employees across the sector. At Good Return, Salim’s focus is working in collaboration with the National Bank of Cambodia to increase financial capabilities in households and schools. He holds a Bachelor of Social Research and Policy with a major in Development Studies from the University of New South Wales. LinkedIn



Mochan Bhattarai
Nepal Training Specialist

Mochan has been working in the development sector for over ten years, working in the areas of project development, implementation and evaluation with donors, philanthropic organizations, NGOs, Private Sectors and regional networks. His sector of specialization includes markets & livelihoods, access to finance and sustainable development. He holds degrees in Development Management and Environmental Management and has previously worked in Nepal, South Asia, and the Philippines. Linkedin



Kerry Boys
FSO Operations

Kerry has worked in the corporate world for over 15 years in both the UK and Australia. She is a passionate strategic problem solver, using these skills to accelerate the growth of individuals and organisations. Her experience spans business and marketing strategy, people development, organisational design and operational efficiency. She is now using that experience to support Good Return to improve our internal operational capacity in Cambodia.



Thorn Chann
Admin And Finance Officer

Thorn joined Good Return’s Cambodia team in 2018 and is responsible for administration and finance for our Asia team, based in Phnom Penh. Thorn has over 10 years’ experience of office operation and financial management with international and local NGOs and the private sector. In her previous roles, as part of the management team, she has created organisational policies and financial procedures.



Bun Chanvannak
Cambodia Program Coordinator

Vannak joined Good Return’s Cambodia team in 2015 and is responsible for managing program coordination and implementation for projects including CAFE, RIF Academy and Impact Investment. Vannak has over 15 years’ experience working in project management and stakeholder coordination across projects including urban food security, income generation, agriculture and environmental management, and education and community mobilization. He has experience working in partnership with a range of government agencies, international and local NGOs, and donor agencies. Vannak holds a BSc in Agronomy Science and an MBA from Western University, Phnom Penh.



Bénigne du Parc
Program Director

Bénigne is based in Phnom Penh, Cambodia, having joined Good Return in 2017. He is responsible for oversight of Good Return’s regional office and programs across the Asia-Pacific region. Bénigne has over 18 years of relevant experience, spanning microfinance specialist and operations manager with PlaNet Finance; director level experience with other NGOs; establishment of two social impact investment funds; and country representative for Entrepreneurs du Monde in the Philippines. He holds an MBA and has published a paper on microfinance business planning. LinkedIn



Indigo Elliott Phibbs
FSO Impact Investment

Indigo Elliott Phibbs has a strong background in development with a specific focus on the Asian region. Indigo has worked at the Sydney Southeast Asia Centre at the University of Sydney conducting research on disability-inclusive development programs in Indonesia. She has also interned at Grameen Australia and undertaken field work in Flores, Indonesia, to inform a Thesis on the social impacts of community participation in local tourism initiatives. She holds a Master of International Development Practice from Monash University and a Bachelor of Arts (Hons) from the University of Sydney.



Jessie Fisher
Pacific Regional Manager

Jessie is an experienced project manager and international development practitioner with strengths in gender, digital finance, and multi-stakeholder management. Jessie leads Good Return's Pacific programs with partners across Fiji, Tonga and Solomon Islands. Jessie is Project Manager of an ADB pilot working with smallholder farmers in Solomon Islands. Since 2015 she has led our internal and partner organisational gender self-assessments, conducted a gender value chain analysis of the VCO value chain, and developed GR’s gender strategy and action plan.



Gabriela Gautschi
CAFE Program Manager

Gabi is the CAFE Program Manager at Good Return, leading the development, strategy and implementation of the CAFE initiative across the Asia-Pacific region. She has been based in Cambodia for the past 2.5 years, initially as Behavioural Research Field Support Officer and now as Program Manager. Gabi has also been involved in the design and field testing of new digital tools to build the financial capability of microbusiness owners. She has previously worked with NGOs in the Philippines and India and holds a Bachelor of Arts-Psychology and Bachelor of Laws (Hons). LinkedIn



Claire Hanson
Social Inclusion and Development Officer

With inclusive development experience across five countries, Claire’s focus is on promoting and supporting gender, disability and minority groups’ inclusion both programmatically and organisationally. This spans training, organisational self assessment, strategic planning and partnership engagement. Claire also assists in sourcing and drafting grant proposals and partnership opportunities. Claire holds a Masters of Development Studies, a Bachelor of International Studies & Philosophy (Hons) and a Diploma of Politics and sits on Australian Disability Development Consortium’s Executive Committee. LinkedIn


Copy of Lesley Hume

Lesley Hume
HR Adviser

Lesley's career spans over 30 years in the NSW public sector. Beginning as a high school mathematics teacher, she moved into administrative roles at regional and state level. Her HR experience spanned a wide variety of roles across the whole employee life cycle including recruitment, payroll, training and development, and main frame system management. A trip with Guy Winship a number of years ago observing GR's work in Cambodia confirmed her understanding of the enormous value of GR's work. She has volunteered with us supporting our HR function, especially recruiting volunteers, since 2010.



Annet Jansen
HR & Operations Coordinator

Annet is the backbone of our Sydney office. She holds a Bachelor or Applied Social Science with a major in Coaching, and an MBA with majors in HR and Marketing. Her HR, Coaching, and Administration background provide her with the skills to provide service to all members and stake holders of Good Return, in relation to HR, Operational, and IT matters.



Barnaby Kirk
Grant Writer

Barnaby joined Good Return in 2017 after working as a freelance writer. He supports the programs and fundraising teams to secure funding from institutional donors. He is currently studying law at the University of Melbourne.



Shane Nichols

With over two decades of financial inclusion and enterprise development experience, Shane has played both technical and management roles and worked with dozens of financial service providers and social enterprises across the Asia Pacific region. As program manager and microfinance focal point for Australian Aid (Department of Foreign Affairs and Trade) in China and Mongolia, his work encompassed design, appraisal, monitoring and evaluation of rural development and capacity building projects. Shane has degrees in Behavioural Science and Social Science, was a founding member of the Australian Financial Inclusion Network and is a non-executive director of Palmera Projects. LinkedIn



Emma O'Hara
FSO Behavioural Research

With a background in international development and a focus on South-East Asia, Emma supports CAFE initiative behaviour change focus interventions. Whilst at university she lived in Indonesia, studying the language and interning for a reproductive rights NGO in Yogyakarta. Upon graduating she moved to Jakarta to work for the NGO Council of Indonesia, which focused on accountability and transparency in the sector. Emma holds a Masters of Development at Murdoch University and is currently undertaking a Masters of Evaluation with the University of Melbourne. LinkedIn



Reema Patnaik
Responsible Inclusive Finance Specialist

Reema has more than 12 years of international technical assistance experience in training and capacity building, product development, process improvement and Client Protection. She brings with her the experience of working with Financial Service Providers in more than ten countries in South Asia, the Pacific, Africa and the USA. As Responsible Inclusive Finance Specialist, Reema supports Good Return partners in strengthening their responsible lending practices and attaining Smart Certification. LinkedIn



Pasqualina Perone
FSO Communications

Based in Phnomh Penh, Pasqualina has a strong background working in federal government, with seven years experience with departments including the Department of Human Services and the Clean Energy Regulator in various cities in Australia. She is passionate about community development and has a background in volunteering for community development projects with a Cambodian focus, both in Australia and in country. She holds a Bachelor of Development Studies majoring in Environmental Sustainability (Hons). LinkedIn


Mimu Raghubanshi, Nepal Program Coordinator.jpg

Mimu Raghubanshi
Nepal Program Coordinator

Mimu is a development practitioner with 15 years experience in Nepali financial institutions and expertise in financial education and gender. Mimu joined Good Return in 2015 as Education and Training Coordinator for our CAFE program. Her current role covers overall program coordination and implementation support in Nepal to projects including CAFE, RIF Academy and Impact Investment. Mimu hold Masters degrees in Business studies (Tribhuvan University, Kathmandu) and Development Studies (Erasmus University, Rotterdam).



Rose Ramilo
Design Lead

Rose has worked in the financial inclusion and social development space for over 17 years, specialising in microfinance, financial capability development, and adult non formal education. Rose co-designed the curriculum and digital solutions of Good Return’s flagship CAFE Initiative now being rolled out in Cambodia and Nepal. She also led design work on the ‘Make money work for a better future’, a financial capability program piloted in the Solomon Islands. LinkedIn



Fifi Rashando
Impact Investment Manager

Fifi manages Good Return's gender-lens investments, business advisory support, and stakeholder engagement in the Asia-Pacific region. She has over 18 years of management and consulting experience in financial inclusion programming which is guided by the principles of innovation, job creation, and creating commercial enterprises. She holds an MBA from University of Wollongong in Australia and a Strategic Leadership for Inclusive Finance certificate from Harvard Business School. She has contributed towards the strategic growth of organisations including Opportunity International and Habitat for Humanity. LinkedIn



Katrina Riddle
Head of Marketing

Katrina is a data driven, digital marketing professional in the B2B and B2C space, with diverse skills and experience across loyalty programs, digital marketing, customer insights, segmentation and CRM management. Her 17 years of marketing experience span a range of industries from IT to publishing and healthcare, as well as not-for-profit experience with Sydney Symphony. She has also spent time agency side as a Strategy Director with M&C Saatchi Australia. LinkedIn



Nicola Roth
FSO Social Impact

Nicola is currently seconded to microfinance network South Pacific Business Development (SPBD) in ‘The Friendly Islands’ of Tonga. Prior to this, she was based in Canberra as program coordinator for Canada Fund for Local Initiatives across their seven countries of accreditation, undertaking site monitoring and project support. She holds a Master of Applied Anthropology and Participatory Development and Bachelor of Development Studies at ANU. LinkedIn



Cathy Sowden
Head of Fundraising

Cathy is responsible for our events and relationships with our high value donors, including corporate partners, major donors and foundations. She has a background in the IT industry, where she worked in major account sales in the telecom and retail sectors. Cathy started volunteering in not-for-profits and eventually started a new career as a fundraiser, and was a major gifts fundraiser at Caritas Australia. LinkedIn



Norm Sturrock
Risk Advisor

Norm’s professional career was in international banking, where he specialised in assessing financial and operational risk in the business environment. He also developed policy frameworks to ensure that internal control procedures were effective in preventing (or at least mitigating) risk incidents. Since 2010, he has volunteered as Risk Advisor to the management team and the Board. In 2018, he was appointed a Responsible Manager under the terms of the Australian Financial Services Licence granted by ASIC to cover Good Return’s online Loan Program.



Diana Tjoeng
Asia Regional manager

Diana is a development practitioner with expertise in financial education, financial services, gender, communication campaigns and digital innovation. Leading program development and strategy across Asia, she has provided technical assistance to government, financial institutions, NGOs, microfinance associations, incubators/accelerators and multilaterals like the World Bank and the Asian Development Bank. While previously working for the Australian Federal Government, she received an Australia Day Medallion for contribution to digital public policy. LinkedIn



Hannah White-Steele
MEL Specialist

Hannah is based in Phnom Penh, Cambodia, developing and supporting our MEL (monitoring, evaluating and learning) strategy and practice. Her experience spans managing and delivering empowerment and employability programs in the UK, and designing and implementing the organisational MEL and data framework of an international consultancy. She has supported partners around the world, including in Rwanda, South Africa and Pakistan, to improve programs focused on girls’ education, social capital, and economic opportunity. She holds an MA in Conflict, Security and Development from King’s College, London, and a BA from the University of Oxford.

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